Answers and Advice

    Getting Started

    How does Printverse work?

    Printverse is a Print-on-demand provider for e-commerce store owners. When our customers(e-commerce store owners) sell a product on their website, it is automatically pushed to us for production and fulfillment. This allows the e-commerce store owners to focus on their marketing and brand building while Printverse takes care of the production, quality check and shipping directly to the end customer.  

    How do I connect Printverse to my E-Commerce website?

    You can connect your e-commerce store with Printversepro by using Orderdesk. You can contact us with your e-commerce store details and we will crate your Orderdesk account, which will be free for you. In case you want to integrate with us via our API, please contact us at hello@printversepro.com and we will connect you with our development team. 

    Before you start your integration process with us, you can place orders directly on our website www.printversepro.com by creating an account using the Sign In button on the top right of the home page.

    Where is your manufacturing located? Where do you ship the products from?

    Our products are custom printed and shipped from our facility in Fremont, California.

    Can I change the 'Ship From' address to my own address?

    Yes, to change the 'Ship From' address, login to your Printversepro account. Go to settings and change the 'Shipping From Address'. This is the 'from' shipping address that will appear on the shipping labels of your orders.

    Is the price mentioned anywhere on the shipping label or inside the package?

    No, we do not include the price anywhere in the shipment. However, please note that only international shipments may include price if it is required by the customs or the shipping partner. 

    What is your return and refund policy?

    You can read about our return and refund policy here.

    How do I order a sample?

    You can order samples through our website www.printversepro.com. The process is simple - just sign in, choose the product you want to order, upload your artwork based on our templates, check out using our secure payment gateway. 

    Are there fees for using Printverse? How does pricing and billing work?

    There is no fee for using Printverse. For orders placed directly on our website, you will be charged at the time of placing the order. For orders placed through Orderdesk or through API integration, our accounting team will send you an invoice on a daily/weekly basis once your orders are shipped.

    I am an Amazon seller. Do you supply products for Amazon FBA?

    Yes, you can read more about it here.

    How can I receive automatic notifications about order status changes?

    You will receive an email notification when your order is shipped. 

    For API integration - There is a webhook or callback that can be set up to receive automatic notifications.  Please refer to the API documentation.

    Orders & Production

    What is your turnaround time? Can you indicate a delivery date at the time of placing an order?

    Each of our product pages include the turnaround time - which is the time we take to produce, package and ship your products. Once we ship the order, we share the tracking number which will indicate the expected date of delivery. We cannot guarantee delivery date at the time of placing an order as the shipping time depends upon the location of delivery and the shipping carrier itself. 

    How do I track my orders?

    The order status allows you and your customers to track orders. You can send the notification to your customers when the status is changed to shipped.

    How do taxes work with Printverse?

    Tax may be exempt if a seller permit is provided.

    What is the required image format and size of my design file?

    Each product page in our catalog will contain rules and provide a template under the Print Guidelines section.

    What is the bleed area for the product?

    Bleed area is the area for our printing process to avoid white borders. Bleed area may be cut off or removed after production is completed.

    Do you offer bulk order pricing?

    Please send an email to hello@printversepro.com with your requirements and we will get back to you.

     

    Shipping & Packaging

    What is your typical production turnaround time?

    Each product page indicates the typical production turnaround time for that product. 

    Your website does not show whether an item is in stock, how will I know if you have inventory?

    Since we're vertically integrated with our own supply of blanks, you will not face any issue with stock.

    How does Printverse shipping work?

    We support all major shipping methods with UPS, FedEx, USPS. Please refer to the API documentation.

    What return address is printed on the shipping labels?

    It can be your address or your partners' address.

    Will all items from the same order arrive together?

    Yes, unless specified otherwise

    Integrations

    Where can I find information on your API documentation?

    Here.

    Can you tell me more about Printverse technology stack?

    We use Ruby on Rails, Nodejs, and RabbitMQ for our 24/7 api, fulfillment and production processing. Most of our servers and processes are in the Amazon cloud with redundancy and periodic backups.

    How can my customers check the status of their orders if I'm using your API?

    You can get order statuses via an API call or automatic notifications, then send the tracking numbers to your customers.